Shipping policy
At Trou UAE, we aim to provide fast and reliable delivery across the UAE. All products are made fresh to order and shipped with care to maintain quality.
Delivery Timeframe
We aim to deliver all orders within 24 hours of confirmation. Deliveries are made between 12:00 PM – 9:00 PM. Please ensure someone is available to receive the package during this window.
Delivery Conditions
- Products are perishable and heat-sensitive; immediate storage is recommended.
- If delivery is missed and a re-delivery is required, additional charges may apply.
- Please ensure the delivery address and contact details are accurate at checkout.
Storage & Enjoyment
Our chocolates are freshly made and sensitive to heat. Please store them in the refrigerator upon arrival. For the best flavor and texture, enjoy them slightly chilled.
Allergen Information
Our products may contain or come into contact with common allergens including dairy, nuts, and soy. Please check individual product descriptions or contact us before placing your order if you have concerns.
Hot Weather Notice
During warmer months, we take extra care in packaging to help prevent melting. However, we recommend ensuring someone is available to accept the order immediately and place it in the refrigerator.
Shipping Areas
We deliver across the UAE. Some remote areas may require additional time or coordination.
Contact
For shipping-related questions, please email us at: trou.uae@gmail.com